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http://www.openvoc.eu/poi#funnyReviews
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  • Everyone was seriously nice and very concerned with my experience. The manager is very present and extremely involved. He is aware of previous management's errors, working to fix it. I was super apprehensive about them after reading the reviews, but they were the closest approved (by my insurance company) rental place, and were able to pick me up right away, and had a truck ready for me to rent. I recieved incredibly quick service, I was not hassled in any way about insurance. When I was told by the shop that was repairing my car that it would be a week longer than they originally thought, I called Enterprise to make arrangements to keep the truck I'd rented for an additional week, and decided to drop the extra insurance that I'd originally opted to buy, just to keep costs down. Again, they were very nice and didn't hassle me about it one bit. Then, I decided that I did not like the large king-cab Ford truck that I'd rented from them. I drove by without an appointment, and explained that I felt like the Ford felt like a giant, slow, gassy marshmallow (sorry Daddy, I know you were a Ford guy but this one was nothing like the Fords YOU drove). I was taken out to look at what was available, and a Chevy Silverado was recommended as being a little better with handling, a little quicker, and less lumbering in feel. He drove it around back, ran it through the wash, and it was swapped out for me without a second's hesitation and I was on my way in -seriously- seven minutes flat. Looking back, I was completely on my guard the entire time for the frightful bugaboo monsters that others have warned us about... and I was slightly traumatized after my car accident, and a somewhat 'needy' customer, and yet they were quick, professional, and respectful the entire time. Do you need to pay market pricing according to the day of the week and whether it would be over a holiday weekend (as mine was)... yes. That's NORMAL. Do you have to reserve with a credit card? Yes, that's NORMAL- what would YOU want as surety if some stranger was going to drive off in your new-ish car? And if YOUR car is in the body shop because you wrecked it.... um.... maybe a suggestion of additional insurance isn't such a bad idea. Just sayin.
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