I've been a client at Modern probably a dozen times over the past few years. This was my first appointment with Kris A. I requested a Junior Stylist, and was placed with Kris.
We talked about what I wanted at the beginning of the appointment - and what I didn't want.
And then... she proceeded to pretty much refuse to do the layers I requested. She also styled my hair using a round brush. I explicitly explained that I would not ever style my hair using a round brush, and that I didn't like it done that way. I wanted my (natural) wavy hair cut in a layered shoulder length cut - and I left with terrible straight, flipped up at the ends, dated hair. Modern it was not.
Kris asked all the right questions - but clearly didn't listen to the answers. That, or she didn't care. I'm not sure which is worse.
I was happy and excited at the beginning of the appointment, and I felt completely deflated by the end. My hair is shorter, but I could have done that myself.
It was a financial "treat" for me to attend this hair appt; and what a waste of my money it was. I won't be back.