Hard to complain vigorously about anything here. Have always had great experiences with the knowledgeable, friendly, and extremely helpful staff. We especially like the "highly rated" bins interspersed throughout the store. One minor complaint: Management does need to be more diligent in making sure that the posted descriptions and ratings of selections match the actual vintage. Too often, the year rated does not match the year on the shelf. That's a big no-no in my opinion--could be taken as an intent to deceive in order to make a sale.