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| - I have been ordering from this company since December, 2011, so it hasn't been long. However, I've had a few experiences with this company that prompted me to write a review.
On my first order, one of the items had gone out of stock after my card was charged for the whole order. Not only did I receive an e-mail notification saying I would get a refund for the item, but I also got a phone call from them letting me know. Second, I just received an order last night that was missing an item and I was concerned about another item. I was on the phone a total of four minutes and my question about the item got answered, and they told me they would be shipping the missing item immediately.
Additional perks: The reason prices went up is beacause they incorporated shipping cost into the items, so shipping is free. I never have to worry about calculating shipping into my costs. Also, the scents vary from when you open the bottle to when you incorporate it into a formula. Also, the ingredients in the formula will determine the final scent. For example, if you use natural cocoa butter, you can expect to have a different scent than you otherwise would have. The prices, even with the shipping, are comparable to those of other companies, and the customer service is fenomenal!
I always do research on a company before I purchase anything (including consumer reviews), and after learning about the people running some of the other companies, it's very unlikely I would get my supplies from someone else.
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