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  • My husband & i used to love going to this location! It was so close to our home & usually service past the host stand is great! I have been a successful server at a fast paced strip restaurant for a while & also a lead host so I understand fully that a busy packed Friday night can be quiet frustrating... There are usually the same two blonde hosts every visit and every time it's the same thing. They always seem to make you feel like you have bothered them! The first time we came in I was roughly 7+ months pregnant and asked for a booth and were told there was none available and were seated at a table in the middle of the insanely crowded floor then right after a couple was seated at a booth right in front. I am very big on forgiving people in the industry as we all get overwhelmed and mess up. Usually we get a server named Phillip which is outstanding & on the ball at all times! Even whole training a new server he never failed to make sure we had everything we needed!! After a few more dinners with a few more annoyed eye rolls from the hosts I finally hit my last straw... I had my best friend in town who has had a few bad experiences with bww back home in Cali I promised we would love the service received at this location. So yet again the hosts never let me down. This time one of the blonde was off, we came in and asked for a booth for 4+ a car seat. After waiting 5 minutes the other host (off shift) comes in with a friend (2 PEOPLE) were immediately seated at a booth. While the manager was standing at the front I quietly laughed and said wow they came in way after us! The 2 hosts like deers in headlights quickly & frantically corrected and said that we were there before. The manager even seeing that our name was first on the list made the off shift host get up and give us the table. We thanked him. The host & our server processed to chat leaning unprofessionally on the front counter while our bar drinks sat waiting until I finally got our attention... Thank goodness for the manager that brought out our food or we might have never received that either... I would love to go back to this location but I'm not sure if I ever will... I would give 1 star but because of our usual server Phillip I will give it 2
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