The food here is good and I've been going to LoLo's for years, but service is hit or miss especially with the manager Maurice. I called one day and they advised me that there were no to go orders, I asked to speak to the manager because I had limited lunch and previously when there's been no to go orders someone at the restaurant allowed me to do one or he'd have me come in and be seated and I'd have my food boxed so I would be in and out with time remaining to get back to work on time. Maurice wouldn't let me speak and kept yelling at me that there is no to go orders and I said I understand I just wanted to ask if you could...and he wouldn't let me say anything. Then I said what kind of customer service are you providing? You're not letting me speak an she told me that he did not care and he was not wanting to listen to me and hung up the phone in my face. He is super rude and not fit to deal with people. I would not have asked if people in the restaurant had not worked with me in the past, I used to go at least 1-2 times a week which is why they worked with me. I had never not shown up to pick up an order or anything. Other than this issue I loved the place and the service with others who work there.