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  • After getting in touch with David, their Vice President I was able to schedule some repairs after he agreed the work wasn't up to professional standards. Unfortunately Mike, the one who originally did the subpar work, was the one who would be doing the repairs. Well, after taking off a Friday afternoon to meet them, Mike spent about 4 hours basically making things worse, then left without letting me know, and left my garage door wide open in a busy neighborhood. At this point I was livid and gave Dave(their VP) a call. He once again agreed, and asked if they could have one more chance to make things right. I told him I'd be happy to give them another chance provided Mike comes nowhere near my house ever again. So the following Monday, we scheduled Kevin. Man, what a difference, I immediately sensed his professionalism. He took one look at the prior work and shook his head. He then asked if he could basically start from scratch and do things correctly...I gave and enthusiastic "yes!". Fast forward 3 hours and Kevin's work was fantastic. Straight pipe runs, clean joints, routing that made sense. All in all, while I wouldn't let Mike anywhere near anything I own ever again, I do trust Smith Plumbing to do what's right when problems arise, and wouldn't hesitate to recommend Kevin.
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