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  • SLOW SERVICE. GETS MY ORDER WRONG MORE THAN HALF THE TIME. Good food and smoothies! I always go here for lunch as an university student. But lately they've been taking 30 MINUTES to make my food. This happened twice in a row and each time they've forgotten my cookie and I have to go back up there to ask. This last time it took 30 minutes and on top of that they put tomato's in my wrap which I specially asked for no tomato. I cannot eat tomatoes and I was too angry to wait another 30 minutes for them to remake it. When I tried to get a refund they couldn't because they never gave me my receipt and would have to call their manager which would take an extra 10 minutes. I said forget about it and left. I will not be returning to this tropical smoothie. Food like this should NOT take 30 minutes for a wrap. Please train more staff and speed up your service! I worked at Panera for 2 years and it never took us any where near 30 minutes to make anything (unless it was for catering). I really don't understand why it took this long on two separate occasions.
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