Love it! Biggest complaint is that there is frequently a really really really long wait. Not enough parking either.
I have had my burger served under cooked (I like 'em extra done) twice but even that won't keep me from going back. They have the best fries in town and their burgers do not disappoint. Don't love the bun but it can be removed and tossed out.
Service is usually excellent. Couple of times we've gotten a new wait person and have been unhappy but again, never enough to not keep going back or even to ask for the manager.
Islands is our favorite burger spot.