| rev:text
| - So disappointed with my experience tonight that I'll likely never return to this location again and question if I will continue to patronize the chain at all. I've been to 6 or 8 of their locations and have ALWAYS without question had a great experience both in terms of food quality and service.
Tonight however was different. I walked into my home town Lucille's and was smugly 'greeted' by some half hazard welcome. The guy serving as host was less than friendly but managed to ask me how many in my party? One, I replied ..from here he speaks into his headset microphone to summons someone to come seat me. He hands her my soon to be menu and says 'put him in the bar'. Now there are many times that I prefer to sit in the bar, but tonight just wasn't one of them and furthermore I would just prefer to have been asked if this option was ok. I had just landed from a week long business trip and stopped by Lucille's to have dinner to allow the traffic to die down. I might also add that I was dressed in business attire .. I didn't look like some bum off the street and couldn't understand why I couldn't have a regular table with the others.
I was shuffled off to the bar where I was offered one of the high top tables. My money is obviously not good enough to rent one of the 30+ empty dining room tables for 20 - 30 minutes. It was 5:15 pm by the way ... it was ahead of the prime busy dinner period of 6pm, etc. Every single high top table was empty also to give you an idea of how busy the place was. I didn't want a high top table so I asked for something else .. I was offered some random 6-top table sitting right in the entrance of the bar .... I'm one person .. WHY would I want a 6-top table? Well, obviously again my money is simply not welcome for a dinning room table with the common folk. I didn't want this large table or its poor location ... so my third and final option was the booth right out of the kitchen .. it was obvious that there was no way that I was going to get one of those seemingly high demand empty dinning room tables.
I asked the girl that seated me why I was not given a choice if I wanted to sit in the bar. She became a bit defensive and said 'that's why I asked you if wanted to sit here or over there' ... NO, not you .. I wanted to know why the rude guy that told you to seat me in bar didn't give me a choice. What if I was a recovering alcoholic .. doesn't matter .. you are only 1 person and their perception is that you wouldn't tip enough to get a dinning room table.
Reality is I tip very well .. and I know what I want, order fast, and I'm out of there .. IF there was demand for the tables they would have been better off to put me in the dinning room as I would have allowed them to turn the table over more quickly than a family coming in for a night of chatting and occupying the table.
Whatever ...
After I sat in my assigned bar booth for nearly 15 minutes without anyone even approaching my table I finally gave up and took my unworthy self out the front door ... It's really sad to see how quickly the service is fading at this restaurant .... Sad, Sad, Sad ....
I made my way down the parking lot to The Keg ,, incidentally, I tipped my server (who was phenomenal) $20 on a $42 dinner. The whole experience as enjoyable starting with walking in the door and being treated with a smile and a warm welcome. When the hostess asked how many in my party and I replied 'one' she then asked, would you prefer to be seated in our dining room or lounge area? Obviously I opted for the dinning room.
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