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  • The facilities are nice - big, all the machines work, clean, etc. If you try and go at 5:30, it is packed. I hate it. Maybe that is my problem - it is rush hour, not sure what they are suppose to do about it. But the real reason for losing stars is when I signed up it offered me a "free orientation and evaluation." I knew I was going to get the hard sell for personal training, but since I have never worked out at a gym before, I really, really, really wanted to meet with someone who could get me oriented. Well, I showed up and there was nobody there - even though I had an appointment. So, some guy said that even though it was his lunch hour, he would spend a few minutes getting me rescheduled. Gee, thanks. So, he rescheduled me, and I left. I don't know what I'm doing, so I'm not going to start working out without at least a little help. I went back for my newly scheduled appointment 3 days later, and guess what - nobody was there. So, after rescheduling again, I left. I came back the next day for my newly rescheduled appointment and guess what - nobody was available to help me. But, some guy came over and showed me where the power button was on the treadmill. They told me they didn't want me leaving again. I bit my tongue instead of speaking my mind. I came back 2 days later for yet another scheduled appointment (so I'm a week into this and I've only walked on the treadmill for 15 minutes, by myself, with absolutely no introduction to the gym - couldn't even find the bathroom) and the guy says "So...what do you want to talk about?" Seriously?! Part of the sign up was a "free orientation and evaluation" if you don't have a script for that, don't offer it. The guy excused himself for a bit and then came back. Later I found out he went and asked someone what he should do with me. So, go to this gym if you know what you are doing and feel comfortable - but don't expect a lick of help from anyone. They are a bunch of bumbling idiots.
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