Why the bad reviews?
I've always gotten good service and good deals here. The best deals are if you need a one way trip to California. I rented a car and dropped it off at SFO for less than 150. If you were to do the same with other rental car agencies, they would charge you an arm and a leg.
I asked the agent why it was cheap and her response was that because there is a demand in cars in those bigger cities, its cheaper for them to rent them out and not charge as much to the consumers. I was all good with that because I looked at Hertz, Dollar, Budget, you name it I checked it and they were all super expensive.
So next time you are considering on renting a car and need to go one way, give these guys a shot because you will be saving tons of dinero!