I think I speak for most Clevelanders when I say we're proud of our Phoenix Coffee. It's a staple, and was a go-to hangout spot throughout my high school years. Now 5 years out of high school, it's still a place I go to meet up with friends or to just sit and get some work done.
The space is pretty big, but manages to still feel cozy, although it can be crowded. There's wifi and comfy seats, and outdoor seating when it's nice out. The staff is always very friendly. One of my favorite parts of the space itself is the bathrooms! The walls inside the bathrooms have giant chalkboards, with chalk for all the visitors to add whatever they want.
The drinks themselves are good. As for coffee, I've only ever gotten plain coffee, but the lattes sound good and there's A LATTE different flavors. Get it? Get it? But yeah, gingerbread and other delicious sounding things. Despite being Phoenix Coffee, I've actually more often gotten tea. I really like Shane's Lucky Licorice tea- it's so sweet without even adding any sugar!