I've tried to pay my bill online after being chastised by their "customer service" agents when I tried to pay over the phone. Their online service constantly finds a reason that my debit and credit cards aren't acceptable and then I get hit with a $30.00 late fee. My cards work fine for everyone else so I believe this is intentional and just their way of getting more money out of customers. Their fees are unreasonable, trash blows out of their trucks and then lands in my yard which of course they make no attempt to pick up. I'm disabled so I have to get someone to pick it up for me. I've been on hold for almost 15 minutes now with our local office to ask about a charge on my invoice. This is unacceptable. They are the only trash pickup company in my town so it's them or nobody. If you have another option in your town, use it.