My first visit I was very impressed. They had one time use files, Pumas and buffers (that was Kevin's selling point to us) and over all seemed to treat my friends and family very well but every time after had been nothing like that they use the same throw away utensils on everyone without sanitizing. Then I told the guy I wanted the mani pedi special for 45 my husband did the pedi I did the mani we went to pay only for him to tell us it's 60 because it was on separate people?? My friends and family will be taking our business else where.