Very very nice posh spa to go and relax and release all anxieties. The only problem is when you go up to sign in at the very beginning. I had a lady telling us that we're late and that minutes will immediately be deducted from each of our $160-180 massages, which is understandable, she had a bad attitude about it. The lady also whispered into my ear to tell my mother to get herself "in check." Never have i felt so unwelcome and a way to loose my excitement for going to a spa day for my first time. She was really mean to her guests and i will not be coming here again because of her. Everyone inside the spa were really nice and helpful. That woman had to ruin it for me unfortunately. Love this spa but not the hotel spa costumer service.