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  • Long wait to be seated, lack of service, long waits for food, no drinks, had to serve ourselves items we needed so we could eat food once we got it, unprofessional, and openly rude. We stood in the door waiting to be seated for over 10 minutes even though only 2 tables in the whole place had people to serve, and there was 8 staff not assisting us (2 at sushi bar, 6 chatting together ignoring their jobs). I ordered and so did my kids. Despite asking for chopsticks, a fork, water, and napkins at least 6 times in 30 mins & not being able to eat this whole time because we didn't have stuff to eat the food with (we had cooked food, soup, and sushi) or drinks, we got most of it ourselves because they openly and rudely ignored us and attempts to get their attention. When we did get the waters we were constantly out of water to drink (cup was 90% ice and had little water to begin with when they brought to us), we sipped ice cubes for relief because despite the fact there was more than enough staff, they were too busy chatting about their personal life issues. They actually looked at us, then ignored our arms in the air trying to wave them over or even when we got up and asked for service! The soup was good but is was mostly liquid and not much content in it so not filling at all, the meat was overcooked to almost beyond eating (think dried jerky meat), and the sushi was good quality cut meat but warm. At the end of the meal a nice man joined us from returning from his break and relieved who we had. He more than tried to make up for things, but by then (after an 1.5hrs) after all that we already knew we were not coming back. We tipped well, but only on the condition that he get all of it and it not be shared with the others that were there. It also took so long in between our food items that we ordered arriving that we did not even get it all in that 1.5 hrs and we ordered within 5 mins of sitting down because we already knew what we wanted when we got there. Because of this, we left hungry and had to get drive thru! OMG. Unless you like being ignored, not getting your food or service, and have hour to kill while you pay someone for this, don't bother with this place. There are so many places that want business that they value their customers enough to serve them when they try to give them business.
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