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| - I've been to this location multiple times, and every time the service seems to remain the same. Not being greeted, rudely being demanded what I wanted, and overall just not feeling welcome. I understand, I also work in the food business, but when it isn't even busy and it's over-staffed, is there even a reason to not be nice to a paying customer?
I stopped in at Panda because I wanted to take advantage of the free entree item you received on the back of your previous Panda receipt. This was the closest location. I had to buy a plate (I normally purchase the bowl) in order to get the free entree, so I got the lo mein, Kung Pao chicken, and Beijing Beef, and for the free entree, beef and broccoli.
I was pleased with the amount of lo mein the lady scooped for me, but as for the beef, which is the more expensive and better part, I was hardly given any. This is a nod more towards the overall Panda Express company rather than this individual store. I believe for the price you are paying (about $8 for a plate) is way too much for the amount of food you get. Why call it a "side" when you get more of the side than the entree? However, I think the thing that got me the most was the fact that I was given substantially more broccoli than beef. I like broccoli, I like beef. But I ordered a meat entree not a salad. And it definitely was not just a coincidence. I saw the lady deliberately pick out the broccoli and scoop it into the container. In addition to that, the little container is so flipping small. How does Panda Express think their customers will feel when they have to pay $2 for 2 pieces of meat and 10 pieces of broccoli! Regardless of getting this item for "free", it's still sad to know that they are giving out this small of an entree to a paying customer.
I'm not sure if this particular location only has to-go orders, but I was never asked if my plate was for here or to go. My intention was getting the meal to-go, but when they assume that everything is take-out, I will expect napkins, a sealed container, and forks. No napkins, no utensils, and the lid of my plate was not on completely.
This was yet another disappointing experience, for service and the portions. The chicken and beef both tasted really good.
I'm not sure if I'd come back to this location, as something like this has happened before. As some other reviews have said, if you want to spend money, at least go to Pei Wei. The quality of the food is better and you'll get a bigger portion for your buck.
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