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  • March 18, 2018: We discovered "VOLVO OF NORTH PHOENIX" while searching an "07 Prius w/150k miles for $4737 on KBB.com and "Nick" said it would be ready for us to look once we drove from our house in the City of Maricopa to their dealership, 53 miles / 1 hour and 12 minutes away. It had dirt-caked engine compartment, seats so filthy they had to do a 'quicky-clean up' just so my wife and I could test drive 1.2 miles / 4 right turns from dealership. We traded our 08 Scion Xb w/214k miles towards this and got $2000 trade in. Our Scion did NOT LEAK OIL AND RAN PERFECTLY! When Prius was delivered 3 days later an invoice showed that they had repaired things that weren't on agreement. The items that WERE on agreement "hybrid battery test / inspection, trim piece reattached to trunk and major undercarriage / engine mud removal" COMPLETELY IGNORED yet invoice said trunk handle had been 'repaired'. I showed salesman 'Nick' broken latch on trunk and discovered a major oil leak from engine and alignment made car pull to the right. None of the filters had been replaced nor items fixed so I took photos of general state and complained to 'Ulises' Sales Manager. 'Ulises' said they would fix oil leak and alignment as well as test all batteries and sent us home with a loaner. 6 days later we got our Prius back, trunk latch partially repaired and OIL LEAK still apparent as well as hybrid batteries inspection and test not performed and alignment that is WORSE than before / still pulls-R. I have contacted and left messages for 'Ulises Osuna' Sales Manager as well as the GM 'EJ Schneider' to call me so that we can resolve this dispute. They are not returning calls and it is obvious that the dealership is stringing us along to void the 15 day / 500 mile LEMON LAW and do not plan on taking their LEMON back. We traded our 08 Scion Xb for this 07 LEMON plus $4500 of our cash. We expect them to honor their agreement to repair it to satisfaction or refund our money and vehicle.
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