Michaels used to be my "go-to" place during the holidays, now it's my "run-from"...the lines are ALWAYS way too long, 2 or 3 of 5 registers open and 20 people in line. No sales people on the floor. For some reason they cut back on their selection so now why bother! I'll order online in the future. The store is not well organized, not well stocked, dirty. Staff seems good...I guess I'll find out when I get to the register. The one person on the floor is too busy stocking to help customers and they are bombarding her with needs.
Update: My checker (no name badge - brunette, long pony tail, batman t-shirt w/pierced nose) was sweet and attentive, efficient. She took a call while ringing my order, quickly and politely put them on hold promising to get back to them when she completes her transaction w/me. She was terrific so all was not lost in this visit!