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  • The worst company ever. I called this company because of a flyer I got in the mail. They wanted to give me for free everything under the sun. All I had to do was pay 99 dollar install. Seems pretty good. Well a few days before my install I decided to read reviews on not only adt but protect yoir home. They both have horrible ratings. So I decided to call and cancel. Now from the very beginning I was told if I decide to cancel I would get my refund of the 99 dollars no problem. So when I called to cancel it was no big deal. The guy told me it was canceled and to allow 3 to 5 days for my refund to be back into my bank. Well I waited exactly a week. So 7 days. Still nothing. I called again. Now this guy tell me it doesn't show my order ever got canceled but he assured me that he canceled it and to allow 3 to 5 days. So now I wait another 5 days. Still nothing. So I call again. Then they tell me that it could take 7 to 10 days and to please be patient. Well I decided not to wait that long and waited another 5 days. Still nothing. So I called again. Now this lady tells me it could take up to 30 days. Well that's were I blew up. After I yelled and cursed at her she said "oh as I scroll down it says it should be refunded back to you today" wow that's amazing after I yell at u it shows up. Which after I got off the phone I looked and yes I did finally get my refund. I firmly believe that they have no intention of giving you your money back and hope that you just forget about it and move on. Sorry but 100 bucks to me is a lot of money to just ignore. I decided to go with az alarm company. Cheaper monthly than adt and since it's local it's way more personal. The owner even gave me his personal phone number and said if I ever have a problem just to call him personally.
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