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  • You know that feeling of not being sure if the repair guy just ripped you off? Not a bit of it with Urban Appliance Repair. If all service people were like this, life would be just better. That doesn't, of course, address the problem of engineered obsolescence in modern appliances, which he didn't create. When my refrigerator melted down, Ilya showed up on a Sunday (!) , worked quickly to diagnose my problem and was happy to discuss options with me. Although the repair was expensive, I did not in the least feel ripped off as he explained clearly and showed me the problem. When, a couple of weeks later, I was still having problems with the refrigerator, which is only 4 years old, he again patiently showed me the new and separate problem part, and ordered a replacement. He texted me when he had the part and offered a day and time to install it. Although he did not make the appointment time, he let me know in advance he was running late. You can't ask for more than that. How does he know how long he will be working on someone's problem? He can't. He was willing to discuss brands with me as I was concerned about two expensive repairs in a short time, and helped me make the better decision about not spending for a new unit. Not only that, he always asks me if he should remove his shoes before he even enters my house, and he is polite. He cleans up after himself. Top notch. You won't go wrong with Urban Appliance Repair.
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