I'll give them a 5 star in the context of what I was dealing with and my satisfaction with the outcome. I live in McCormick Ranch and often see dead rabbits in the road. It's sad, but it happens all the time. When walking to my mailbox I found an injured rabbit that was still very much alive. It's little heart was racing, but it couldn't move. I felt terrible for it and had no idea what to do. I moved it off the road and called this clinic. I explained the situation and expected to be rejected or hit with huge cost. The receptionist told me to bring the rabbit in and it wouldn't cost anything. I was so grateful that one way or another they would help with this animal's suffering. Unfortunately it died on the drive there so I cannot comment on how things would have played out otherwise. They took the animal from me and properly disposed of it. I can't imagine what I would have done without their help.