I went to this dentist to have my teeth whitened. I chose this place because I was walking by to go to the salon next door (which is a great salon by the way). I made my appointment and prepaid. When I showed up for the appointment they couldn't find the paperwork I'd filled out. I waited 15 minutes for them to find it and then they took me back to a room. The lady getting me set up for the whitening seemed like she had no idea what she was doing. She was reading the directions on the package!! I was starting to be really concerned. She said she had to go get something then left me with gauze crammed in my mouth for ten minutes. When she finally came back she said she was told everyone is supposed to have their teeth polished first. Ooook. So now they're talking about moving me into another room. Another 5 minutes later, the reception lady comes in and tells me that the dentist wants x-rays first. Ok seriously? Is this your first day people? I could have had my dental records sent to you if you'd let me know. I just said forget it and asked for a refund. Clearly they didn't know what they were doing anyway. Save yourself the stress and headache and go somewhere else.