I went here last night and was seated with the waiter named Luis. He was very friendly and pushy when it came to ordering and I asked him about the Mac and Cheese burger and he said he recommended it.
It took him awhile to bring our waters and seeing from the next two tables over, it was clear that he wasn't able to handle his section. He messed up on a few peoples orders and judging by the looks on their faces, it made me worry about my order. When I received my burger, it was horrible. Barely any Mac and Cheese (just a few strands of pasta) and he didn't even ask me how I liked my burger. The burger was too well done for my taste and when I asked him about it, he looked at me like "what did you want me to do with it?" He apologized and told me he didn't know and forgot to ask me. This place is supposedly known for their burgers, HOW DO YOU NOT ask a customer how they want their burger?! The burger mostly had stringy pickled lettuce or something, it did NOT go good with the burger AT ALL. Oh and did I mention the burger was $20? I didn't even finish it because it was horrible.
My boyfriend also asked for a plate to split the burger with me, as soon as we got the meal and he never even returned with the plate. We asked for the check and we immediately got that instead. Nice to know that we were getting rid of is my guess.
Please don't go here. The service is HORRIBLE as well as the food. The hype is not at all about what it seems. Go spend your money else where on a decent burger that is cheaper and better.