I've been a member with Massage Envy for about eight years now and I find that the majority of their therapists are very good. You simply need to ask for the type of therapist you're looking for. Personally when I call and book a massage I let the person on the phone now I will only book a person that is known for doing very deep tissue
If you're not the type of person that likes deep tissue ask for Swedish or a relaxation time massage.
I don't understand the need to come on yelp like so many people and bash a business like this that clearly has a bunch of individuals literally running their own little business is inside it as therapists.
The only real downside to this place is that many times you will find a therapist that you really like and then all of a sudden that therapist will be gone one day.