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| - I really wanted this to be a good experience. The only reason I'm giving this any stars is because the guys who moved us were really great - and because I don't think can give zero stars. The movers were super nice and helpful - they really gave 5 star service which is what sucks about the whole thing.
However, the sales team/admin team made this a one-star experience. When I first called and explained what we needed, Tyler told me it would probably be a 3-hour job with 3 guys. (He kept insisting there was no minimum time). The first time I talked to him, I felt really pressured into using their services. He was definitely using the "act now to get this deal!" sales tactic. I felt "meh" but thought whatever - probably a younger guy, out of college, first job, I get it. Also, I had called a couple of other companies that quoted me $600-$700 so I was choosing what I thought was the most economical option.
It turned out to be a SIX HOUR MOVE. It cost almost $900 when all was said and done. $900! I almost died. I'm a teacher. I usually don't have $9 laying around, much less $900. And the movers actually did not lollygag - they worked their butts off. Also, I had previously explained to Tyler exactly how much stuff we had, the size of the house, etc. He still quoted me three hours.
So, when the guys finished the move and told me how much it cost - and I had partially recovered from my minor heart attack - they had to take payment over the phone with Tyler. It was one guy's first day and he was learning the ropes. Tyler was really rude and crappy to him on the phone. I don't think he realized that I could hear him. I feel like that makes me even more angry about the whole thing.
So anyway, I pay the $900 moving bill which is twice what I was quoted. I called later that night to talk to Tyler and was sent to someone else (Ben). Anyway, Ben made sure to let me know they actually have no idea how long a move will take! They only quote 3-hours because that's the minimum time. (But, I thought you said previously there was no minimum?) However, he let me know that he "had the numbers in front of him" for other moving companies and I definitely saved money because they charged by the hour unlike other companies. (Duh - I used your company because you charged by the hour and said it would take 3 hours!)
So - I just want to say it louder for people in the back: the sales rep at All My Sons told me they don't know how long any move will take.
Y'all - I want to make it my life's work to make sure everyone in Charlotte knows how shady their sales team is. It's clear they get paid for their leads/bookings. They give you unrealistic quotes so you'll hire them and their sales guys (Tyler and Ben at least) are sales guy bullies who treat people poorly. I will never use them again and make sure none of my friends and family do either.
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