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  • This experience was horrendous from the second I walked in the door today. Our server was disconnected and not very attentive or polite. My friend ordered a Dr Pepper which was lacking carbonation and tasted syrupy. We waited a long time for food. I saw a majority of our order sitting under the heat lamp for nearly 15 minutes waiting until the entire order was complete to bring it out. The cooks should have managed their time better to ensure the food all came out together. The kitchen is kind of open concept so we could see the cooks from our table and I watched as one of the female chefs wiped her nose on her gloved hand and then continue to cook with it. What's the point of wearing gloves if you're going to continue to be unsanitary? As you can see from the photo I attached, my omelette did not look appetizing and I didn't take more than 3 bites. I asked the busboy if he had a manager to send over and he seemed very hesitant and confused before saying yeah let me go see if I can find someone to talk to you. One of the females from the bar came over shortly after that and she was honestly the saving grace. She was sweet and comped my meal as well as my friend's and offered to give us to go drinks. I was surprised that she comped the whole tab which shows they take customer's experiences seriously. We still tipped our server well considering how poorly she tended to us. Most likely won't be back.. they should probably step up their game considering all of the competition in the Kierland area.
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