I love the online order pickup. I recently bought my first home and was at this location almost every day picking up things to repair/replace at my home. The staff at the online order pickup are always kind and always made conversation during the process. A few even know me by name.
My only gripe is some of the cashiers at the regular registers need a bit more training. A buddy who is an electrician and I came in to buy wire, outlets, junction boxes etc. The cashier seemed so overwhelmed it was insane. He ended up charging us for a full roll of wire which was $130 when we only purchased 20ft. He had no idea what to do. We ended up going to the return counter and they refunded the $130 on my card.