I went here for the first time today and had a good experience. My cut was great - Sarah took her time, asked plenty of questions, and gave me exactly what I wanted. I used a Groupon that included the Awapuhi wild-ginger keratin treatment and my hair feels so soft! The only reason I'm not giving 5 stars is because they won't break bills at the register - I needed a $20 broken so I could give my stylist a proper tip and they wouldn't do it. Since I used a Groupon I wasn't able to put tip on credit card. You'd think they would be more accommodating with giving change to help people provide their students correct tips.