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  • Went to the clearance center to look for furniture, worked with Brian who was outstanding with his customer service and great assisting me with all my questions. After selecting the couch and air hockey table i wanted, I needed to wait two hours for my wife to arrive. Brian told me he would hold the couch and air hockey table for me to purchase when I returned with my wife. When I returned to show my 6 year old boy his new air hockey table we were getting for him, some sales lady guarding the table whose named Elvira said what are you doing this isn't your air hockey table I just sold it. This is the same lady that was standing next to the table when not only I told my salesman I wanted it but when asked if the paddles and puck came with it she said told my salesman yes. After double checking with my salesman that it was held for me he said yes it's held for you. The salesman's associate said he would look into it and confirm it was held for me. After about 15 minutes the associate returned and stated yes it was held for you unfortunately Elvira removed your hold ticket and sold the air hockey table to someone else. I was then told, We are sorry and she will get in trouble but there is nothing we can do for you about the table. I felt bad for my salesman who followed RC Wiley's policy for holds and a vindictive sales lady who wanted the commission can come in with no level of integrity and sell out beneath a co-worker. While Elvira definitely could care less I hope RC Wiley knows what type of employee they have. Additionally the loss of customers and morale of coworkers stabbing each other in the back. I caution all shoppers to avoid Elvira and RC Wiley should put something in place so that customers are not screwed out of what they were told to be true. If I needed to purchase before I left I would have, RC Wiley needs to stand behind their hold policy and not allow for this behavior. If your not going to stand behind your hold policy then don't have one. Just tell people if you do not purchase now we cannot guarantee it will still be available. At the end of the day I guess the positive is my 6 year old learned a life lesson about shady people, never thought an RC Wiley employee would be the one to teach him that lesson.
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