Their drive-thru is designed to be negotiated by compact cars only, and the speaker at the ordering menu makes the order-taker unintelligible. That's what you can expect EVERY visit. Additionally, they are regularly out of what they claim to be selling; this last time (Friday) it was tostada shells as well as all chicken except for wings and thighs. Seriously? My wife and I patiently waited in teh inescapable drive-thru until we were able to leave for a nearby Cane's.
I know declining level of service is rampant throughout the fast-food kingdom, but this place seems to be trying for some sort of Lack Of Service award. They regularly screw up orders; for a while they were selling ultimate double shrimp tostadas, but you were just as likely to get chicken on it as shrimp. Eventually, they stopped selling the shrimp version, I assume because the preparation of same was too taxing on their skills and intelligence.