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  • Christmas shopping at this location over the past couple weeks and wow has customer service here gone downhill quick. I've spend hundreds here over the past few weeks. I'll break down my two recent experiences. First attempted to go to the salon and get a haircut. Simple enough and something I have done here many times. I arrive up to the counter to check in. There were two customers getting haircuts and approximately 3 stylists standing around talking not really doing anything. Barely got any kind of acknowledgement or even a hello. Advised I'd like to get a haircut. They all had a look on their face that it would be a bother to try to cut my hair (especially the lady with purple/pink hairdo she is downright rude). Every one of the stylists with me standing right there all start going back and forth with each other making excuses why they shouldn't have to help me. "I can't do it have her do it." Well I'm not going to do it have this person do it" and so on you get the idea. Makes you feel welcomed wouldn't it? Finally I just say forgot and sorry to bother everyone. The visit after this I was buying nearly $300 worth of jewelry. Long story short they were dishonest and sold a ring I was supposed to pickup that I had on hold for 2 days. Then tried to tell me the display case one was the same one same size and I believed it and bought it. Soon realized the damn ring is two sizes smaller than the one I reserved for pickup. They were completely dishonest and didn't honor their word and resold the ring. In fact the day I show up to pick up the ring nobody has any clue what I'm talking about. This was after waiting to be helped a jewelry counter for 30 minutes to be assisted. They had ONE person to work jewelry in the middle of Christmas shopping season. She did the best she could but helped people that were there after me which was frustrating.
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