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  • I'm really glad we didn't pay full price for the room or else I would have been even more disappointed by our experience (we found a deal off of kayak). Our first negative experience happened as soon as we got there. The lighting in the parking lot is awful, which makes it difficult to read any signs directing you where to go. It was also difficult to see the number of the space we parked in. When we got off the elevator into the casino, there was no map indicating where we were or how to find the check in desk (I noticed that other hotels have maps everywhere, Mandalay should think about adding some). We had to ask random people until we got there. When we checked in the woman was not very friendly and left us with very little information about the hotel. Also, they charge your card double with one of those payments as "pending". We called today and apparently they remove it within 3-5 business days, but it would have been nice to be informed of this while we were checking in. We finally got to our room, it was supposed to be non smoking. It was obvious that the previous guests didn't treat it that way, it reeked of cigarettes and weed. I called the front desk and they offered us an air freshener...I asked for a different room instead, which I was really pleased they agreed to. When we got to the new room it was really nice, and it helped to soften our rough initial experience. However, the hallways were lined with empty boxes of beer and half eaten room service trays. The elevators also had greasy handprints smeared all over them (some were impressively high). Overall, we were pretty disappointed. I think it is worth saving the extra cash for some of the other hotels who take their business and their customers more seriously. Definitely check out the rooftop view at the Foundation Room if you do find yourself at Mandalay. That's where my second star comes into play.
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