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  • This was the first time in a few years since we've been to the Bootlegger. Honest opinion is that we should've stayed AWAY a few more years! Stopped in for lunch and had a very pleasant server named Janie. No complaints on service with her at all! Food was ok in taste but nothing like I remember it! Caesar salad was really good but overpriced for lunch. Next, came the issue. My daughter ordered cheese ravioli with their rose sauce rather than marinara. We didn't wait an unreasonable amount of time before our entrees were served, but my daughter's plate reached the table with marinara sauce rather than rose sauce! She told the server and Janie did recall the request. The dish was remade with the correct sauce and of course we ate in shifts because I was finished with my lunch by then. My daughter requested to speak with the manager regarding a discount on the meal for all the inconvenience. The server said she would "get the manager" and she graciously apologized for the situation. The so called manager NEVER came to the table and told the server he "wouldn't discount or take off anything." I've never seen such poor customer relations in ANY restaurant I've been to! What makes it worse is that he had no sack to do his own dirty work! He had the server come over and convey his answer! She was very nice and apologetic and I felt bad that he even put his employee in an awkward position. But we will not be going back to The Bootlegger nor will we recommend this place to visitors. This town is built on its reputation of CUSTOMER SERVICE and not just the product being sold! Furthermore, too many good Italian restaurants in town to frequent one where you're business isn't respected, appreciated OR wanted!
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