Not sure why this location has such bad reviews. My family and I shared a meal here on MLK. We were pleasantly surprised. I know chains are pretty much hit or miss which is why we tend to stay away from them. My CLT family really enjoys this place...we shared a sampler app,steaks, burgers, salads and kids meals. We no complaints, we finished it all and really enjoyed our visit. Our waitress was from Cali and very chatty but very pleasant! Will be back next time we are in town.