I love Einstein's bagels...I usually buy their bagels at Target. This was my first time going in their store and ordered their breakfast bagels. I was not at all impressed with their customer service. It was really busy. 1) There were a bunch of teens that don't smile or greet 2) They definitely need a better system of handing out their orders...was a cluster F$&#. Keep in mind its busy with alot of noise and they just say your name...its not written on the bag or anything and they just set it on the counter and continue on. I heard them call KIM and there was a KEN and a TIM waiting also. A man picked up my order, left out the door to his car, and then came back and just set it back on the counter and looked through (opened the sandwiches) another bag that was on the counter to see if it was his. I explained to the teen that someone else had left with my order and came back and he opened everything up and said, "this is your's". I felt like they should have made me another order but had to be somewhere and couldn't wait considering there were about 5 to 6 people waiting for their orders also. I will try another location next time.