My husband and I went here for our date night and it's a good thing that we enjoy each other's company because no one seemed to want to come over to our table.
We had a reservation and had to wait a few minutes upon arrival. When we were finally sat at our table, we waited 10 minutes before we even had water. One of the female servers (who ended up being our server) glanced over at us but did not say a word. She finally came over to our table and offered us "something other than water." I asked to view a drink menu which she dropped off and walked away. My husband and I remarked how odd it was that we had been sitting for 20 minutes at this point and didn't even have a drink.
When the server finally returned we decided to order everything because we really didn't know when she would return. My husband ordered a long island iced tea and I ordered a dirty martini. I also ordered us two glasses of wine to come with dinner. I ordered the stuffed filet with a caesar salad and baked potato. The server closed the menus and went to leave the table before my husband had even ordered. My husband then spoke up and ordered his filet with a spinach salad and baked potato. The minutes ticked by and the waitress finally brought my martini. She stated that my husband's long island "wasn't made right the first time" so she was waiting for another. When his drink finally arrived we looked at it and knew this one wasn't right either. It tasted like there was Mountain Dew in it. I tasted my dirty martini and it tasted like the olive juice was rancid. We sent the drinks back and I asked for a bottle of wine instead.
Our salads arrived and we still did not have the wine. I glanced down at my silverware and my fork was dirty. I placed it at the end of the table in hopes someone would pick it up; they didn't. When the server arrived with the wine she asked if I wanted to taste it after she had already poured me some and then dribbled it all over the table without so much as an apology.
Our entrees arrived with the salad plates still on the table. I decided I was tired of looking at the dirty fork so I turned it in with my salad plate. The person who delivered our food asked if I needed anything else and I mentioned I needed a fork. She said, "oh you turned them both in?" I will say that our steaks were delicious, however the temperatures were off. I ordered rare and it was barely cooked. The bacon that wrapped the filet almost looked raw as well. My husband ordered medium well and his was medium at best. We decided against dessert and just enjoyed our wine instead.
We will not be returning. Our experience was bad enough that I signed up on this site just to write a review. My suggestion to them would be to remember that if people are coming out to spend their money on a dinner out, please don't treat them like you could care less that they are there. I work in the food industry so I know what being busy can do to a server, but this place was no where near busy enough to warrant such terrible service.
(Also, it would not hurt to have a manager walk through to see how things are going.)