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About: http://data.yelp.com/Review/id/o0mABWplND_nwS4P4cTl2A Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-04-28 00:00:00 (xsd:dateTime)
itemReviewed	Phoenix Pediatrics
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	So I want to say that our experience with doctor was amazing. He worked us in on a holiday weekend when my daughter was three days old and having an issue. The hospital wouldn't release us without the appointment, so I was very grateful. Our problem has been with the billing. Our appointment was on a Saturday of New Year's weekend. I had both my insurance card and ID, but was told I had to pay for the visit up front because they "couldn't confirm the coverage." They made me leave a credit card at the front desk while we were with the doctor. I thought it was odd and it made me a bit uncomfortable, but I was also absolutely desperate to confirm my three day old baby was okay. I was assured they would charge my insurance and reimburse me. Fast forward two months, I get over my sleep deprivation and realize they never reimbursed me. I call. They never billed my insurance. The man I spoke to was very nice and assured me someone at the front desk had messed up. He assured me a check would come. Another month goes by. No check. I check my insurance statement. The claim was paid. I call. I speak to the same man who tells me a woman handles the refunds. She calls me back--"The doctor has to sign the refund checks. You'll have it by the end of the week." That was a month ago. So basically four months have gone by and this pediatrician's office has collected for the visit from both me and my insurance company. I appreciate that the doctor's primary responsibility is to deliver patient care and I have no complaints there, but the doctors also set office policy and for better or worse are running a business. I feel like my desperation to make sure my daughter was healthy was exploited. I was treated like I was going to duck out on my bar tab in the office and have basically been double billed at this point. I have better things to do (like bond with my baby) than call the office every week and hassle them for my refund. At this point, I've complained to my insurance company and plan to file a complaint with my credit card company to get a refund, but it is really ridiculous that it has come to this.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Kassie

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