I have been going to Alta Vista for years. We started when we found a stray on a Sunday who was covered in ticks and very ill. In a panic we go ogle searched vets and they were the only one open on Sundays. They were very helpful and sweet with our little stray who we were able to find a good home for. After that experience and the convenience of a vet open 7 days a week, we became regulars.
Through the years we lost and gained some pets. We had a puppy that passed away in a freak accident that we needed help with and they were wonderful. The vet tech even cried when she saw the poor little thing.
More recently, our hyper 10 month old puppy got out and was hit by a car in front of my house. I was home alone and in a panic. I could not even catch my breathe. Our puppy severely injured hid under our bed as he began to bleed out. After 10 minutes of failed attempts to get him out we called Alta Vista begging for help. NOT an ounce of hesitation two vet techs showed up at our home within 20 minutes. They were able to get our puppy out and to the hospital safely. After my husband and I arrived Dr. Penn greeted us and quickly explained what his injuries were and what our options were. He called other doctors for their advice and really offered us unbiased advice which was refreshing. Dr. Penn and the staff at Alta Vista have been really wonderful to work with. Dr. Penn has even called us on his days off to give us updates on our dog's condition so we aren't left in the dark.
i will say sometimes the waits are long, but it's well worth the trade off.