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  • The workout was OK. Instructor was nice but it was a bit disorganized and confusing. BUT the customer service was TRULY AWFUL. The staff was extremely rude and not at all helpful. I would never go back solely for that reason. I got a call a few days after my trial class from a woman asking me how my first workout was. I explained to her that the class was OK but I had a lot of problems with the staff there and was unimpressed. Instead of trying to fix the situation, she starting fighting with me over the phone, saying that I must be wrong because she can't see staff being rude.....This made me even more unimpressed with the whole company. She then told me she would let a manager call me back so I could chat with them. Never got a call back. Would never want to have to deal with this staff on an ongoing basis.
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