Following up on work done for us earlier this year. The initial job done was decent, but when we found out that there were other ways to install wood floors (turns out we needed glue-down) Alex neglected to inform us of the installation types (we are not wood people) and charged us top dollar for his cheapest option which turned out to be floating floors, and then installed them in that fashion. When I found out per the manufacturer's instructions for our specific floor that glue down was REQUIRED for this product as the floor boards started coming apart, he avoided my phone calls and emails. When I finally caught him off guard with a phone number he didn't know, he claimed to have responded to "every one of my e-mails" in which, he did not. This was going to require him to come back to rip up what he did and fix the floors so he was without a doubt trying to dodge the situation. He did end up coming back to re-do it, however he ruined our baseboards and the floors now look awful due to his carelessness and complete disregard to do the job right. I have drywall dust all in the crevices of my wood floors that will never come out. I almost filed a ROC report against him, but I didn't. Just don't hire this guy. He somehow has good reviews on Home Advisor but if he has to make good on anything he did wrong, he will only make it out to be a nightmare.