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| - HORRIBLE "customer service". Today was my very first visit to Pull N Save and it is my very LAST visit. I will also tell my friends and family about my experience so they can steer clear of this place. For a long time I would pass by the Pull N Save and notice there is a mini-mart there. I would always say to myself, "One day I'm going to stop by there. It's so conveniently located along my travels up and down Northern." I finally went in today to purchase something from the mini-mart. I went to the cooler and saw a sale for Miller High Life beer: 2 quarts for $4.58. I grabbed 2 quarts and went to the counter to pay. I noticed the price I was charged was different than the sales price. The cashier charged me $5.66. I should have been charged $5.00. I told her, "The beer is on sale. I don't think that's the correct price." There was a man on the other side of the counter. They both said something to each other and the cashier told the beer was $2.59 each. I said, "Well, there's a sign back there on the cooler that says a different price." The man told the cashier that he already checked and the price I was being charged was correct. I then told the cashier, "Okay, I'll walk back there and show you." Me, the cashier, and the man all walked to the cooler and I pointed to the sign it read, 2 quarts for $4.58----just like I thought. I looked at them and pointed to the sign. They just starred at me. I pointed again because I wasn't sure if they understood that I was proving I was being over charged. Very strange. We all walked back to the counter. This is when the cashier was supposed to say, "I'm sorry about that. I looks like I over charged you." And then I was supposed to say, "Oh that's okay, mistakes happen." And then she was supposed to refund me what I was charged. That is what SUPPOSED to have happened, but didn't. When we got back to the counter, there was NO apology or even acknowledgement of the hassle. (I was at that counter for a considerable amount of time just trying to purchase 2 quarts of beer!). I had to say, "Um, I was overcharged." She then rung up the correct price and I saw that the total was $5.00. That's the price I should have been charge in the FIRST place. I then said, "Yes, that's what I should have been charged." She then said, 'I only over charged you .60 cents. I'm not going to re-run your card. I only over charged you .60." Wow!! She "only over charged" me .60 cents. I con't give a shit if I was over charged a penny. It's not "ONLY". I'm the customer. Why should I be okay with being overcharged???! I just stood there and she seemed very, very annoyed. I said, "Well, I don't want to pay more than I should." I was very confused by her attitude. She then went to a different cash registered and retrieved the .60 cents and gave it to me. I stood there waiting for her to bag the beer, but she never did!! I then said, "Uuuh, do you guys have bags here...ooooor?" She then retrieved a bag and I put the beer in it and got the hell out of there. Did she expect me to just walk out of the store holding two loose quarts of beer? Who does that? So, I get cheated, I have to PROVE that I'm cheated, there's no apology, the cashier doesn't think it's a big deal that I was "only over charged .60 cents", she expects me to walk out the store carrying 2 loose quarts of beer--I get NO bag, and I'm supposed to feel good about my very first visit to Pull N Save on Northern? I will NEVER go back there and neither will my friends and family. To me, it's all about being courteous and HONEST. That cashier and mysterious man lurking around were NOT. She was rude, shady, and unprofessional. Great set up you guys got going on over that. Good luck with that.
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