On vacation and giving my Jeep Cherokee to my newly married daughter and her husband, I decided it needed an oil change and wash/vacuum before turning it over. HH was just down the street from the vacation rental so off I went.
The sign by the pumps says basic wash/vacuum is $13. But the pump was going to charge me $14. Inside I went with questions. It's $14 for trucks which included my old JC which I found odd since it's smaller than many cars. But ok, I can do that.
Oil change? $41 with all fees and taxes and it includes the $14 wash. That's a good deal. 45 minutes for both is what he tells me.
50 minutes later the oil change tech comes in to tell me the oil will be $64 because of high miles. Nope, I say, just the regular oil. Off he goes. I've now been waiting 50 minutes and he hasn't even started the oil change.
Go to check out and I'm told it's $46 for the oil change plus environmental and taxes we are now at $52. I remind her what she told be about $41. I'm told the vehicle used more oil than the original quote (even though she knew the vehicle make/model when she quoted me.)
I paid and left. I will not return. My kids who are getting the free jeep will not return. And perhaps a few people who read this review will not visit this location.
Be honest up front - quote the right price and right time. I may have been willing to wait, I may have left and returned another day. I would have paid the $51 with no bad feelings had I been told up front. But be dishonest with me once and you lose a customer.