I'm new to groomers as my old dog would never let anyone else touch him but with my little Yorkie pup, it's a necessity to get him groomed every so often (and ear tipping). I've brought him twice already and both, Stephanie and Ruben have been GREAT!!! They're super accommodating with scheduling and open as early as 8:00am but, they actually answered the phone at 7:30am. Customer service is on point here not to mention the work they did on my boy. I couldn't recommend them more!