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  • I purchased a used 2016 Toyota Corolla on 06/14/17 with 9482 miles. Later that same evening I sent a text to the car salesmen at 9:17 PM I told him that I heard a knocking noise when I turned right or left (hard turn). The next morning he text back he would speak with the manager. I sent another text at 4:30 PM letting him know I am starting to regret buying this car. Long story short took the car in on 06/19/17 and was given a loaner car. They called me the next day to tell me my car was ready. As I was leaving the location with the sales manager I asked for the invoice for what work was done for my records, he said he would email me. I sent a reminder email the following morning and i still haven't received a response. So 06/24 I drove down there which is about 30 minutes from me just to pick it up. I didn't hear the knocking noise any longer but then I started to hear a loud noise that sounds like my left tire is going to fall off at any second when I turn sharp left. (I have a video of this noise as I am turning into my work parking garage and into my assigned space) So I called the main maintenance line for an appointment first I called Larry Miller Toyota to see if I could just take it there on 06/26 but was told by the lady that I had to take it to Dodge first because it was still within 30 days as I would be charged for it and they can bring the car directly to them. So I called Dodge and asked for an appointment and the guy who made the appointment told me exactly that with that type of request we don't have any available appointment until Monday July 3rd at 7AM. Now I have tried to ask how am I going to get to work he said he didn't know so now i have to call in and pray I don't lose my job as this is right before a holiday and all next week time off slots have already been filled so I cannot get an approved time off at my job. I sent a text to the car salesman yesterday 06/28 and as of today 06/29 no response back. I even called to have the maintenance package removed from my account and left a message with the finance guy who helped me last week and till this day this guy has never returned my phone call and he is the director of finance. So when I spoke with the lady at Toyota I asked if I purchased this plan with them could I use it there she said yes. This is my second time purchasing a car with them at this same location and the first time I purchased a brand new Dodge Charger. I didn't have any issues at all and now that I am purchasing a USED car I feel like the treatment is totally different. I would never recommend this place to anyone UNLESS you are buying a brand new car with a 800 FICO SCORE. Now that I think about it I don't even have the carfax on this vehicle and was never given it. The sad thing is I am only asking they fix the problem with my car, take it to TOYOTA and have them fix the issue. I am at my wits end and ready to drop this car off in their lot with both sets of keys and ride off in the sunset. I truly believe all of these bad reviews.
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