The shake was good, and the fries were decent, but this is a burger place so the burger should be the star of the show. It wasn't good. It was bland, tough, and grey. It tasted as if it had been boiled in water. There was no hint of char, no grilled flavor, nothing. Not only was my cheese not melted, it was still cold and in a perfect square. The ranch mayo sauce was so runny and wet that my entire bottom bun was soggy and wet, and my tomato slices were sour and mostly green obviously from an underripe tomato. They tried to send me off without my drink and they did send me off without my condiments which they charged me for. They charge for condiments btw.. Only reason I gave 2 stars is the Oreo shake was pretty good.