This a review purely for their online ordering. Being part of the FTD network it's not surprising that if you make an order outside of this shop's reach they will rely on another florist in that area.
Unfortunately this didn't work out too well for me. Part of it I think was due to the online ordering system sharing the same "unique" identifier for two different floral arrangements. As a result the wrong one was sent and it looked horrible.
Luckily a quick email resulted in O'Conner to quickly help me remedy the situation by getting still another florist to do it properly. They advised me that the initial florist (the one that screwed up) would be removed from their list of partners.
That I thought was amazing service. However my followup reply requesting they see this through until the situation was fully rectified did not yield any quick responses and to this date I am still awaiting a response. It's been a week.
There was a solid effort made on their part initially, but I'm definitely hesitant on recommending them for anyone that needs to send flowers. Perhaps they are much better in person.