I come in fairly regularly. Today I came in and saw a long line ahead of me. I expected that today. I ended up waiting for an hour, which I expected.
What I didn't expect was to have them start calling people up who came in after I did. I was offered no explanation and was told that there is one more person ahead of me.
I looked at the sheet. My name was the next one not marked off.
I won't be back.