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| - I've been to Basil a couple of times over about an 8 month period. Both experiences have been pretty much the same.
When I arrived there appeared to be a number of young guys just hanging out on the side walk in front of the restaurant. Talking and smoking. A little unnerving, but not threatening.
As I walked in, I was greeted by the host that was sitting down and eating. Even though there seems to be a plethora of staff, apparently there is only one person that can direct you to a table. Even though all they do is point to one, they don't actually walk you to it.
The server taking my order was quick to take it and then depart. Neglecting to ask me if I wanted anything to drink, or any appetizer, etc. Some might call this punctual, I call it distracted/short/curt (you see the point here).
I ordered a B6 (Lemongrass Chicken with spring rolls over vermicelli) this time, and the time previous PH1 (Beef Satay). Meals were delivered very quickly (5 stars for quick delivery).
In both instances, the food was pretty much average. I've had worse Vietnamese food, I've had better. The food does come out hot and is fresh. However, flavour is meh.
Once I was finished, no one had bothered to provide me a bill, so I proceeded to the desk where the cash register was to pay for my meal. The person in charge of the cash, was on the phone (not speaking English, so it was hard to tell if this was a business or personal call, I'm thinking personal). The person barked the total to me without providing any details of the bill, and once paid, the credit card receipt was ripped from the machine, handed to me and my business was concluded. (Correct, there was no "Thank You").
If you are looking for a place to have a quick and very average Vietnamese meal, look no further. Just don't expect any of the common courtesies (like hearing the words "Thank you"). Service is prompt, but the staff seem distracted and there is plenty of chatting amongst themselves.
5 stars for quick food service,
4 stars for atmosphere (place is clean and bright)
2 stars for very average food
1 star for attentive staff
Would I go back, sure. I know the next visit will be pretty much the same as the last couple. And its good if you want something quick and easy.
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